Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the prospect to demonstrate efficacy. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIL/RadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology. The IT Support Engineer is responsible for providing first level support to internal IE Users and external IE Users, including but not limited to, Medical Professionals. IT Support Engineer is responsible for activities related to onboarding users and Medical Professionals and for the execution of standard operating procedures (SOPs) under the direction of assigned Innovation and IT Leadership. IT SUPPORT ENGINEER Provide desktop support to users including Microsoft O365 and other applications. Administration and troubleshooting of Office 365, MS Teams, Zoom, Sharepoint, Adobe Acrobat, Streams app, Citrix VDI for end users First-level network troubleshooting. Work on Asset Management related aspects for endpoints, server inventory, other peripherals, etc., Support Cloud administration and configuration activities Respond to alerts triggered by failures or warnings in the IT environment. Account management including On-boarding and Separation. Perform first-level windows server administration including activities related to Active Directory,



Print Server, Group Policy, etc., Work on image exports, study archival, data exports and reconciliation. Help with drafting SOPs and RCA documentation Adhere to ticket quality parameters for incident and service request tickets along with meeting SLAs Provides a shift handover at the end of his/her shift. Works on shifts as assigned. EDUCATION AND EXPERIENCE Bachelor of Science in Information Technology, Computer Science is preferred or related field. Minimum of two (2) years or equivalent Service Desk experience. Microsoft 365 certification is preferred. Experienced in handling users from different regions and should be able to communicate seamlessly. ITSM process knowledge with ITIL foundation certification Knowledge of Windows 10 and Office Suite Applications. Knowledge of Windows server, including knowledge of Active Directory, Print Server, Group Policy, preferred. Knowledge of Microsoft Office 365, preferred. Knowledge of TCP/IP and network preferred. Service-oriented approach, flexible, and proactive. Self-driven, ability to get the job done with little supervision, positive can-do attitude. Ability to excel in a team environment. Maintain strict confidentiality of sensitive data, records, files, conversations, etc. Knowledge of ticketing and remote management systems. Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints we enjoy advancing clinical trials, helping patients, and celebrating success we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else Travel : About 5% (domestic and/or international)

📌 IT Knowledge Engineer (Hyderabad)
🏢 Imaging Endpoints
📍 Hyderabad