We’re Hiring | Senior Service Desk Engineer – Unified Operations

Are you an experienced IT Support professional with strong expertise across Service Desk, NOC, SOC coordination, endpoint management, and enterprise applications?

We are looking for a Senior Service Desk Engineer to support a global customer environment and take end-to-end ownership of incidents, requests, troubleshooting, security escalations, and customer communication.

Location: Bangalore
Work Mode: Work from Office / Hybrid
Experience: 5–10 Years
Shift: EST Hours | Weekend & US Holiday Support as Required

Key Skills & Responsibilities

✅ ServiceNow & Jira ticket management
✅ Enterprise Service Desk & Unified Operations
✅ NOC monitoring and SOC coordination
✅ Windows & macOS troubleshooting
✅ Microsoft 365, Outlook, OneDrive & SharePoint
✅ Intune & Jamf endpoint management
✅ Entra ID, Defender & Microsoft Sentinel
✅ Splunk, CrowdStrike, SentinelOne & Tenable
✅ Proofpoint & Exchange Online Protection
✅ VPN, VDI, Networking & Endpoint troubleshooting
✅ Android & iPhone support
✅ Zoom, Slack and enterprise collaboration tools
✅ Azure, Power Platform & Copilot
✅ GitHub & VS Code support
✅ Enterprise applications including Salesforce, Workday, PeopleSoft, Snowflake and DocuSign




✅ Incident Management, Escalation & SLA adherence
✅ Phishing, Malware & Security Incident handling
✅ SOP adherence & Knowledge Management

What We're Looking For

5–10 years of hands-on enterprise Service Desk / IT Operations experience
Experience supporting global customers in SLA-driven environments
Strong troubleshooting and root cause analysis skills
Ability to handle multiple incidents and priorities independently
Excellent customer communication and stakeholder management
Strong understanding of security alerts, phishing, endpoint security and escalation procedures
Experience working with structured SOPs and controlled processes
ITIL 4 Foundation and relevant Microsoft, Cloud, Security or Endpoint certifications are preferred

⚡ This is an excellent opportunity for a technically strong IT Support qualified who can operate beyond scripted support and take complete ownership of customer issues.

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Pay: ₹1,000,000.00 - ₹1,800,000.00 per year

Work Location: In person

📌 Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk) (India)
🏢 Knowledge Artisans Private
📍 India