Industry Preferred: IT / Software Product/ Computer Hardware/ Telecom

Job Description:

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues of any apple product.
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until theyvesolved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. softwaredevelopers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting
- Prepare accurate and timely reports

KRAs:

- Customer Support





- Customer Handling

- Query Resolution

- Technical Support

Key Account Management.Desired Profile:

- Should have excellent communication and presentation skills.
- Ability to understand customer queries.

Job Type: Full time

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Must have ios & Mac knowledge.

Education:

- Diploma (Preferred)

Experience:

- total work: 1 year (Preferred)

Language:

- English (Preferred)
- Hindi (Preferred)

Work Location: In person

📌 Front Desk Executive (Ahmedabad)
🏢 Unicorn Infosolutions(Apple Authorised Service Provider
📍 Ahmedabad