IND - Remote

R5027214

India

Customer Support

Job description

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job requirements

Responsibilities:

- Responsible for successful clinical onboarding of recent customers
- Education for the doctors on our internal systems, processes and protocols for Spark case design
- Responsible for facilitating case reviews for our new Spark users during their onboarding period
- Primary point of contact for initial clinical support for new customers
- Scheduling technical follow up with doctors.
- On-boarding software and clinical support of new doctors remotely
- Backing up the field Digital Sales Specialist teams with clinical support
- Attendance of relevant industry events for clinical support
- Providing technical support (software and web) for all the products in our digital portfolio
- Proactive communication with internal and external stakeholders.

Desired work experience, education & skills

- Bachelor’s degree or equivalent required in Dental
- 3+ years Orthodontic Industry Experience in a sales or training role.

Other desired skills:

- Strong customer service mindset
- Able to work in cross functional, matrixed setting.
- Tech-savvy, fully competent in IT (Word, Excel, PowerPoint, Windows OS)
- Highly developed communication skills
- Strong ability to understand and deliver on technical user requirements.
- Hands-on, detail-oriented, and meticulous nature
- Strong ability to understand and deliver on technical user requirements.
- Proactive, self-driven, good analytical and outstanding problem-solving skills
- Able to work independently as well as in a team.
- Good communication and interpersonal skills
- Build strong and effective partnerships internally with country leadership teams, sales team, global clinical team and other internal stakeholders

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate,



including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

- Operating Company:

Ormco

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Read more

Ormco

Operating Company:

Ormco

Location:

IND - Remote

Date Posted:

September 1 , 2026

Req Number:





R5027214

Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

📌 Clinical Support - Delhi (India)
🏢 Ormco
📍 India