RCM General Manager – US Healthcare

Location: Hyderabad

Shift: US Night Shift

Work Mode: Work from Office

Job Summary

We are looking for an experienced General Manager – RCM to lead end-to-end US Healthcare Revenue Cycle Management operations, drive operational excellence, and ensure delivery, quality, productivity, profitability, and client satisfaction.

Key Responsibilities

- Lead end-to-end US Healthcare RCM operations across AR and Non-AR functions.
- Manage large-scale operations with multiple teams, processes, and client accounts.
- Drive productivity, quality, SLA, KPI, revenue, and profitability targets.
- Oversee functions including Patient Registration, Eligibility & Benefits, Prior Authorization, Charge Entry, Medical Billing, Payment Posting, AR, Denials, Appeals, and Collections.
- Develop and execute operational strategies for process improvement and business growth.
- Manage client relationships, governance calls, escalations, and performance reviews.
- Identify process gaps and implement RCA, CAPA, automation, and continuous improvement initiatives.
- Ensure compliance with US Healthcare regulations, HIPAA, payer guidelines, and client requirements.
- Lead workforce planning, hiring, succession planning,



employee engagement, and leadership development.
- Collaborate with Training, Quality, HR, IT, and Finance teams to achieve business objectives.
- Prepare and present MIS, dashboards, operational reviews, and business performance reports to senior leadership.

Required Experience

- 15+ years of experience in US Healthcare RCM, with strong experience in end-to-end operations.
- Proven experience managing large teams / 150+ FTEs.
- Strong expertise in AR and Hospital/Physician Billing operations.
- Experience handling multiple processes and client accounts.
- Strong understanding of P&L;, SLAs, KPIs, productivity, quality, and operational metrics.
- Excellent leadership, client management, communication, analytical, and decision-making skills.
- Graduate/Postgraduate in any discipline.

Preferred

- Experience in US Healthcare BPO / RCM organizations.
- Exposure to process transitions, automation, digital transformation, and recent client implementations.
- Strong experience in managing senior leadership and client stakeholders.

Work Location: Hyderabad | US Night Shift | Work from Office

📌 RCM General Manager - Hyderabad (India)
🏢 Eclat Health Solutions
📍 India