Roles & Responsibilities

- Handle inbound and outbound customer calls and respond to customer queries professionally.
- Understand customer concerns and provide appropriate information and solutions.
- Register, track, and follow up on customer complaints and service requests.
- Coordinate with technical, field, sales, billing, and other relevant teams for issue resolution.
- Provide customers with updates regarding installation, service requests, complaints, payments, and maintenance.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM/system.
- Follow up with customers to ensure that their issues have been resolved satisfactorily.
- Handle customer escalations and ensure timely resolution.
- Maintain a skilled and courteous approach while dealing with difficult or dissatisfied customers.
- Meet assigned customer service, response time, call handling, and resolution targets.

Interested candidate's can share their resume/CV's on [email protected]/+91-XXXXXXXXXX

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Elxer Communications Private
📍 India