Job Roles & Responsibilities

1. Front Desk Management

* Welcome and professionally assist patients and visitors.

* Manage reception area and maintain a friendly, organized environment.

* Answer phone calls, WhatsApp messages, and general enquiries.

* Provide information about clinic services, timings, therapists, and procedures.

2. Appointment Management

* Schedule, confirm, reschedule, and cancel patient appointments.

* Maintain the daily appointment calendar for physiotherapists and other therapists.

* Send appointment reminders to patients.

* Manage walk-in patients and coordinate waiting times.

3. Patient Registration & Records

* Register new patients and collect required basic information.

* Maintain accurate patient files and registration records.

* Update patient details when required.

* Ensure patient documents are properly organized and confidential.

4. Billing & Payments

* Prepare consultation/session bills and receipts.

* Collect cash, UPI, card, or other approved payments.

* Maintain daily payment and billing records.

* Coordinate with accounts/management regarding outstanding payments.

5. Patient Coordination

* Coordinate between patients, physiotherapists, doctors, and clinic staff.

* Inform therapists when patients arrive.

* Manage patient flow and minimize unnecessary waiting.

* Follow up with patients regarding missed appointments or scheduled sessions.

6. Clinic Administration

* Maintain daily attendance and reception records.





* Manage basic office supplies and reception requirements.

* Assist with documentation and administrative tasks.

* Maintain cleanliness and professional presentation of the front desk.

* Coordinate with housekeeping and support staff when required.

7. Communication & Customer Service

* Handle patient enquiries politely and professionally.

* Address basic complaints and escalate concerns to the clinic administrator/management.

* Communicate clinic policies, payment procedures, and appointment rules clearly.

* Maintain skilled communication with parents/caregivers where applicable.

8. Confidentiality & Professional Conduct

* Maintain strict confidentiality of patient information.

* Do not disclose patient records or personal information without authorization.

* Follow clinic policies and professional standards.

* Maintain punctuality, discipline, and appropriate workplace conduct.

Preferred Skills

* Good communication and interpersonal skills.

* Basic computer knowledge, MS Office, WhatsApp, email, and appointment software.

* Good organizational and time-management skills.

* Basic billing/payment handling experience.

* Ability to multitask in a busy clinical environment.

* Patient-friendly and professional attitude.

* Previous experience in a hospital, physiotherapy clinic, rehabilitation centre, healthcare facility, or front-office role is preferred.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Receptionist (India)
🏢 Ameyamphysioandchild development center
📍 India