Tätigkeitsbereich:IT/Telekommunikation

Fachabteilung:Mainframe Transformation Non-Vans

Gesellschaft:Mercedes-Benz Research and Development India Private Limited

Standort: Mercedes-Benz Research and Development India Private Limited, Bangalore

+1

Startdatum:sofort

Veröffentlichungsdatum:02.09.2026

Stellennummer:MER000426L

Arbeitszeit:Vollzeit

Aufgaben

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D; center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Key Responsibilities

- Elicit, analyze, and document business requirements for ServiceNow enhancements and new developments
- Translate requirements into user stories, acceptance criteria, and functional designs
- Collaborate with developers, architects, and product owners to deliver solutions
- Conduct workshops, process mapping, and gap analysis
- Support design reviews, sprint planning, and backlog grooming
- Ensure adherence to ServiceNow best practices and platform standards
- Drive UAT planning, execution, and stakeholder sign-off
- Identify automation and optimization opportunities across processes
- Act as a single point of contact (SPOC) for functional clarifications during development

✅ Must-Have Skills
- 5–8 years of Business Analysis experience, with strong ServiceNow platform exposure
- Hands-on experience in ServiceNow modules such as:
- ITSM (Incident, Problem, Change, Request)
- At least one of: ITOM / CSM / HRSD

- Strong understanding of ServiceNow development lifecycle (SDLC)
- Experience in writing:

- User stories & acceptance criteria
- BRD / FRD / functional specifications

- Knowledge of ServiceNow workflows, forms, catalog items, and integrations
- Experience working in Agile/Scrum environment




- Strong stakeholder management and communication skills
- Experience in UAT coordination and defect management
- Ability to translate business needs into technical requirements

Qualifikationen

- ServiceNow Certifications (CSA, CIS-ITSM, CIS-CSM, etc.)
- Exposure to ServiceNow integrations (REST/SOAP APIs, MID Server)
- Basic understanding of ServiceNow scripting (JavaScript, Glide API)
- Experience in ServiceNow platform upgrades, migrations, or large transformations
- Knowledge of CMDB, Discovery, and ITOM concepts
- Familiarity with GenAI/Now Assist use cases in ServiceNow
- Exposure to DevOps / CI-CD pipelines for ServiceNow
- Knowledge of ITIL framework

Why Join Us?

- Be part of a purpose-driven organization that is shaping the future of mobility
- Work on cutting-edge technologies and global projects
- Thrive in a collaborative, diverse, and inclusive environment
- Access world-class infrastructure and continuous learning opportunities

Equal Chance Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.

BenefitsAm Standort Mercedes-Benz Research and Development India Private Limited, Bangalore

Mitarbeiterrabatte möglich

Gesundheitsmaßnahmen

Mitarbeiterhandy möglich

Essenszulagen

Betriebliche Altersversorgung

Hybrides Arbeiten möglich

Mobilitätsangebote

Mitarbeiter Events

Coaching

Flexible Arbeitszeit möglich

Parkplatz

Betriebsarzt

Gute Anbindung

Barrierefreiheit

Kinderbetreuung

Kantine, Café

Die Benefits weiterer Standorte entnehmen Sie bitte den Standortseiten.

Kontakt Mercedes-Benz Research and Development India Private Limited

Brigade Tech Gardens, Katha No. 119560037 BengaluruDetails zum Standort

MBRDI Recruitment E-Mail: [email protected]

1 Weitere Standorte

- Mercedes-Benz Research and Development India Private Limited, BangalorePlot No. 5-P, EPIP 1st Phase560066 BangaloreDetails zum Standort

📌 Sr ServiceNow Business Analyst (India)
🏢 Mercedes-Benz Group
📍 India