- # Job Description

### GRE / Supervisor / Front Office / Outlet Manager – Wellness Outlet

**Location:** Delhi
**Workplace:** Wellness & Spa Outlet inside __________________________

## About the Role

We are looking for a **confident, outgoing, well-groomed, and sales-oriented professional** to represent and manage the guest-facing operations of our premium wellness and spa outlet.

The role is ideal for someone who enjoys **meeting and engaging with people, initiating conversations, building relationships, and converting guest interactions into revenue**. The position combines **hospitality, guest relations, direct sales, outlet operations, and premium service delivery** within a hotel environment.

The successful candidate will be responsible for creating an exceptional first impression, actively promoting wellness services, achieving sales targets, and ensuring smooth day-to-day outlet operations.

## Key Responsibilities

### 1. Guest Engagement & Sales

* Proactively approach and warmly greet guests in the lobby/lounge area.
* Introduce guests to wellness services, express therapies, packages, and promotional offers.
* Convert walk-in and potential guests into paying customers through effective communication and sales skills.
* Understand guest requirements and recommend suitable services based on their preferences, schedule, and available time.
* Upsell and cross-sell relevant services and packages.
* Maintain a visible, active, and professional presence in the outlet/lobby to maximize guest engagement and conversions.
* Build positive relationships with hotel guests to encourage repeat visits and referrals.

### 2. Revenue Generation & Target Achievement

* Achieve assigned daily, weekly, and monthly sales targets.
* Maintain a strong focus on revenue generation and conversion.
* Support promotional activities and special offers designed to increase outlet footfall and sales.
* Coordinate with other hotel outlets and teams for cross-promotional opportunities.
* Identify potential sales opportunities and convert guest interest into confirmed appointments/services.
* Maintain accurate records of leads, conversions, appointments, and sales performance.

### 3. Guest Experience & Brand Representation

* Deliver a **warm, premium,



and professional guest experience** at every interaction.
* Serve as the first point of contact and brand ambassador for the wellness outlet.
* Handle basic guest queries and provide accurate information about available services, pricing, packages, and promotions.
* Ensure professional communication and service throughout the guest journey.
* Maintain the outlet's ambience, presentation, cleanliness, hygiene, and overall appearance according to premium service standards.
* Handle guest concerns professionally and escalate issues to the appropriate person when required.

### 4. Outlet Operations & Team Coordination

* Coordinate with therapists and outlet staff to ensure smooth guest movement and service delivery.
* Support appointment scheduling, confirmations, therapist allocation, and service readiness.
* Monitor the outlet's day-to-day functioning and ensure adherence to established SOPs.
* Ensure services are delivered as per defined quality and brand standards.
* Maintain proper coordination with hotel teams wherever required.
* Ensure compliance with applicable hotel, security, hygiene, and operational requirements.
* Take ownership of the outlet's overall presentation and guest experience.

## Desired Profile

The ideal candidate should have:

* Excellent interpersonal and communication skills.
* Confidence and ability to **approach and engage strangers professionally**.
* A strong sales orientation and target-driven mindset.
* Ability to initiate conversations, understand customer needs, influence decisions, and close sales.
* Experience in **hospitality, hotel sales, lounge operations, retail sales, credit card sales, club memberships, beauty, wellness, spa, luxury retail, or other customer-facing sales roles** is highly preferred.
* Excellent spoken English; knowledge of additional languages will be an advantage.




* Strong customer-service orientation and professional etiquette.
* Well-groomed, presentable, and confident personality.
* High level of responsibility, discipline, and dependability.
* Strong ownership and accountability for sales, service, and outlet performance.
* Excellent attention to detail.
* Ability to maintain **world-class product and service delivery standards**.

## Work Environment & Flexibility

* Willingness to work flexible shifts, including weekends and holidays as required.
* Comfortable working in a fast-paced, premium hotel environment.
* Ability to remain energetic, approachable, and qualified throughout the shift.
* Comfortable working in a highly guest-facing and target-oriented role.

## Compensation & Incentives

* **Competitive fixed salary + attractive performance-linked incentives.**
* High earning potential for strong sales performers.
* Additional performance recognition may be provided based on business requirements and individual performance.

## Preferred Criteria

* Prior experience in **luxury hotels, hospitality, airport lounges, wellness/spa, beauty, premium retail, club memberships, or service-oriented sales**.
* Candidates with proven sales conversion and target-achievement records will be preferred.
* Non-smokers preferred.
* Strong attention to detail.
* Strong ownership and commitment to maintaining premium service standards.

## Key Success Measures

Performance in this role will primarily be evaluated on:

* Sales and revenue achievement.
* Guest conversion rate.
* Upselling and cross-selling performance.
* Guest satisfaction and service quality.
* Repeat business and customer relationships.
* Compliance with SOPs and operational standards.
* Professionalism, grooming, discipline, and ownership.
* Overall contribution to the growth and reputation of the wellness outlet.

**Ideal Candidate:** A confident and polished hospitality professional who can **approach guests naturally, create rapport quickly, sell with confidence, take ownership of the outlet, and consistently deliver a premium guest experience.**

Fixed Salary + Incentives for achieving monthly target

Pay: From ₹35,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 outlet manager/supervisor/GRE (India)
🏢 Zivaya Wellness Private
📍 India