ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

KEY RESPONSIBILITIES.

- Handling workshop daily operations, including attendance, admin etc
- Act as the primary point of contact for customers after sales, ensuring smooth post-delivery support and relationship management.
- Maintain strong relationships with key partners and customers to enhance satisfaction, trust, and long-term collaboration.
- Conduct regular account reviews covering service performance, vehicle uptime, cost efficiency, and operational improvements.
- Coordinate with service workshops, field technicians, spare parts teams, logistics, and technical support teams to ensure effective service delivery.
- Manage customer complaints, vehicle breakdown cases, and service escalations,



ensuring timely resolution and minimal downtime.
- Ensure compliance with agreed Service Level Agreements (SLAs), service standards, and company policies.

KEY REQUIREMENT

- 4-8 Years of experience in 2W space as Service Manager/Workshop Manager/After Sales Service
- Strong understanding of automotive service operations and warranty processes
- Excellent customer handling and negotiation skills
- Commercial mindset with ability to grow after-sales revenue
- Robust coordination and escalation management skills
- Proficiency in CRM systems and MS Office

WHY JOIN US?

- Competitive pay
- Exciting opportunity to be part of high paced start-up.
- Great work culture.
- Health benefits
- Flexible work timings

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Workshop Manager (Gurugram)
🏢 Vutto
📍 Gurugram