Job Description

Be knowledgeable of Dell’s product lines, processes, policies, solutions, current industry products and technologies. Focus on delivering a positive customer experience according to Dell standards.

* Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.* Proactively engage additional resources to help resolve higher complexity issues.

- Focus on delivering a positive customer experience according to Dell standards.

- Work closely with teammates and build a solid network to find solutions to complex problems.

- Resolve customer-reported issues while working closely with other multi-functional teams

- Provide feedback to Engineering for improving product quality and reliability

- Determine priority levels while negotiating and setting expectations with customers





- Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect

- Managing multiple cases at one time

- Ability to reproduce issue in lab

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

📌 RecoverPoint (India)
🏢 Capgemini Sogeti
📍 India