Job SummaryThe Shift Manager is responsible for overseeing daily operations during a assigned shift. This role ensures excellent customer service, maintains high product quality, and manages team performance to meet the coffee shop's standards and sales goals.Key Responsibilities
- Operational Management
- Supervise opening and closing procedures of the coffee shop.
- Delegate tasks to baristas and team members effectively.
- Ensure the shop complies with health, safety, and sanitation guidelines.
- Monitor inventory levels and restock milk, coffee beans, and pastries as needed.
- Maintain high standards for coffee quality and beverage presentation.
- Handle customer complaints and resolve issues professionally.
- Ensure a clean, welcoming, and fast-paced setting for customers.
- Train and mentor new baristas on drink recipes and customer service.
- Motivate the team to achieve daily sales targets.
- Manage staff schedules, breaks,
and shift attendance.
- Manage the cash register, perform till counts, and drops.
- Approve standard transactions, voids, and discounts
- Record daily sales reports and report discrepancies to the Store Manager.
Requirements & Qualifications
- Proven experience as a Shift Supervisor, Senior Barista, or a similar role in the hospitality industry.
- Strong knowledge of coffee brewing techniques and espresso equipment.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and handle stress calmly.
- Flexibility to work early mornings, late nights, weekends, and holidays.