Who we are?

Social Brand Up is a hospitality and lifestyle marketing agency with offices in London, Dubai and Recent York. We work with some of the best known names in food and hospitality, including Cipriani, Novikov, Fogo de Chão, PF Chang's, Wynn Mayfair, Hard Rock Cafe New York and Bungalow.

Our services span social media management, cinematic content production, paid advertising, influencer management, SEO, website management and PR. Our clients expect a high standard and they get it. This role exists to make sure that never slips.

We are looking for a senior Client Success Manager to own the health of our client accounts. You are the person who makes sure every deliverable we have promised is actually delivered, on time and to standard, and that clients can see the growth we are driving for them.

This is not a junior coordinator role. You will be trusted to run accounts independently, hold internal teams accountable, and speak to senior client contacts including restaurant owners and marketing directors. We need someone who can spot a problem before the client does.

What you will be doing

- Own the delivery schedule for a portfolio of client accounts and make sure every contracted deliverable is met on time
- Track deliverables against each client's agreement and flag risks early, internally and to the client
- Build and send monthly and quarterly growth reports covering social performance, paid media results, website and SEO metrics and content output
- Turn raw numbers into a clear story so clients understand what the results mean and what we are doing next
- Act as the day to day point of contact for clients, handling questions, feedback and requests
- Run regular client calls and check ins, take clear notes and follow up on every action point
- Coordinate across our internal teams (content, paid, SEO, influencer, PR) to unblock work and keep timelines moving
- Onboard new clients, set expectations properly from day one and get the account running smoothly
- Identify upsell and renewal opportunities within existing accounts and raise them internally




- Keep account documentation, trackers and reporting templates accurate and up to date
- Escalate serious issues quickly with a proposed solution, not just the problem

What we need from you

- Minimum 5 years in client success, account management or delivery within a marketing, digital or creative agency
- Proven track record managing multiple accounts at once without dropping deliverables
- Strong reporting skills and genuine comfort with performance data. You should be able to read a paid media report or an analytics dashboard and know what matters
- Hands on familiarity with Meta Business Suite, Google Analytics, Google Ads and social scheduling tools
- Excellent written and spoken English. You will be writing client facing reports and emails and joining calls with UK and US clients
- Confident, professional communicator who can hold their own with senior stakeholders
- Highly organised with a system for tracking work, not just a good memory
- Able to work UK hours and be reliably available during that window
- Reliable home working setup: fast internet, quiet space for calls, good quality laptop

Nice to have

- Experience with hospitality, restaurant, food and beverage or lifestyle brands
- Experience working with UK, US or Middle East based clients
- Familiarity with project management tools such as Asana, ClickUp, Monday or Trello
- Basic understanding of SEO and website performance reporting

What we offer

- A senior role with real ownership of client relationships, not a support seat
- Direct exposure to internationally recognised hospitality brands
- Work with a London based team across three international offices
- Fully remote, long term position with a proper written contract
- Salary reviewed after a performance review, with room to grow as the client base grows

Pay: ₹50,000.00 - ₹150,000.00 per month

Application Question(s):

- Do you understand this is for a highly experienced role?
- How many years of experience do you have?
- What are your biggest strengths?
- Do you have any notable achievements?
- Do you have any portfolio? Share a link

Work Location: Remote

📌 Client Success Manager (India)
🏢 Social Brand Up
📍 India