Job Summary

The Customer Care Executive (CCE) is responsible for delivering excellent customer service, supporting branch operations, assisting customers with loan-related services, maintaining customer records, and contributing to the branch's business growth. The role requires a customer-centric approach while ensuring compliance with company policies and regulatory requirements.

Key Responsibilities

- Welcome customers and provide prompt, courteous, and skilled service.
- Explain the company's products and services, including Gold Loans, Deposits, and other financial products.
- Assist customers with loan applications, renewals, repayments, closures, and related queries.
- Collect, verify, and maintain KYC and other customer documents.
- Update customer information accurately in the company's software system.




- Follow up with customers regarding pending documents, repayments, renewals, and service requests.
- Handle inbound and outbound customer calls.
- Support the Branch Manager in achieving branch business and collection targets.
- Promote cross-selling of company products and services.
- Ensure compliance with RBI guidelines, KYC norms, and company policies.
- Maintain proper documentation and filing of customer records.
- Coordinate with internal departments to resolve customer issues promptly.
- Assist in daily branch operations and administrative activities.

Pay: ₹16,000.00 - ₹18,000.00 per month

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 Customer Care Executive (Nangali)
🏢 Maxvalue Credits And Investments
📍 Nangali