GooCampus is an international medical education and career consulting company that supports doctors and medical professionals in pursuing global career pathways. We provide end-to-end guidance and operational support for programs related to the UK, Australia, USA, and other international medical pathways.

We are looking for a proactive and technically proficient Operations Executive to join our team and support the backend operations and service delivery of our international programs.

Role Overview

The Operations Executive will be responsible for the day-to-day execution and backend coordination of GooCampus programs, ensuring that enrolled clients receive their services on time and their queries are addressed efficiently.

The role involves a combination of operations, client communication, service coordination, documentation, CRM management, and internal team coordination.

The ideal candidate should be comfortable working with technology and multiple digital platforms, have strong attention to detail, and be confident communicating with clients.

Key Responsibilities

1. Program & Service Operations

- Handle the day-to-day backend operations of GooCampus international programs.
- Coordinate and deliver various services included in client packages.
- Track client progress and ensure that committed services are provided within the expected timelines.
- Coordinate with internal teams, mentors, trainers, vendors, and external stakeholders wherever required.
- Maintain accurate records of client activities, service delivery, and pending tasks.
- Follow established SOPs and ensure smooth execution of operational processes.

2. Client Query Management

- Respond to client queries through appropriate communication channels.




- Understand client requirements and provide accurate information regarding their enrolled programs and services.
- Coordinate with relevant teams to resolve client issues and provide timely updates.
- Maintain professional and courteous communication with doctors and international clients.
- Escalate complex or sensitive issues to the appropriate team member or manager.

3. CRM & Backend Management

- Update and maintain client information in the CRM.
- Track tasks, follow-ups, service status, and client interactions.
- Ensure CRM records are accurate and updated on a regular basis.
- Generate and maintain operational reports when required.
- Monitor pending activities and ensure timely follow-up.

4. Documentation & Administrative Support

- Prepare, organize, and maintain client-related documents and records.
- Handle spreadsheets, trackers, reports, forms, and other operational documentation.
- Assist with preparation and management of program-related communication.
- Maintain proper documentation of service delivery and client interactions.

5. Technology & Productivity Tools

The candidate will be expected to work comfortably with:

- Google Workspace – Google Sheets, Docs, Drive, Forms, Gmail, Calendar, etc.
- Microsoft Office – Excel, Word, PowerPoint, Outlook, etc.
- CRM platforms and other internal software.
- Online communication and collaboration tools.
- Ability to quickly learn and adapt to new software and digital platforms.

Pay: ₹25,000.00 - ₹40,000.00 per month

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Karnataka: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

📌 Customer Service Executive (Karnataka)
🏢 Goocampus Edu Solutions
📍 Karnataka