- Valuable verbal and written communication skills
- Comfortable handling both chat and voice interactions
- Basic computer knowledge and typing skills
- Customer-focused and willing to work in rotational shifts
- Candidates who can join immediately will be preferred
Key Responsibilities
- Handle customer queries through chat and voice channels
- Provide accurate and timely resolutions
- Maintain quality and customer satisfaction standards
- Follow process guidelines and company policies
- Document customer interactions and update relevant information