- Attend incoming customer calls and answer enquirers politely and professionally.
- Make outbound calls to customers regarding:
- Jewellery repair updates
- Ready order/intimation calls
- Recent collections and latest arrivals
- Festival offers and promotions
- Marketing campaigns and customer engagement
- Payment reminders and follow-ups
- Maintain good customer relationships and ensure customer satisfaction.
- Explain jewellery products, schemes, offers, and showroom services clearly.
- Coordinate with showroom staff regarding customer requirements and order status.
- Maintain customer database and call records accurately.
- Handle WhatsApp/customer communication when required.
- Support sales and promotional activities of the showroom.
Requirements
- Good communication skills in Tamil and basic English (additional languages are an advantage).
- Pleasant voice and professional phone etiquette.
- Basic computer knowledge.
- Experience in telecalling/customer service/sales preferred.
- Experience in jewellery showroom industry is an added advantage.
- Ability to handle customers patiently and confidently.
Qualification
- Any Degree / Higher Secondary
Experience
- 0–3 years experience in telecalling/customer support/sales.