We are looking for a dedicated and proactive Customer Success Executive to join our agile team
Key Responsibilities:
· Problem solving and Relationship Management: Build and maintain strong, long-lasting customer relationships, serving as the primary point of contact basically through voice/web mode to resolve and give prompt answer to customer problem/queries.
· Customer Retention: Proactively identify and address potential issues to reduce churn and enhance customer satisfaction.
· Feedback & Improvement: Collect and communicate customer feedback to internal teams (product, sales, marketing) for continuous improvement.
· Issue Resolution: Quickly identify and resolve customer concerns, collaborating with other departments to provide effective solutions.
· Upselling & Cross-selling:
Identify opportunities to expand customer accounts by introducing additional products or services.
· Reporting & Analytics: Monitor customer health and satisfaction, providing reports and insights to management regarding customer progress and potential risks.
· Collaboration: Work closely with Sales, Product, and Technical teams to ensure a seamless customer experience/ problem resolution.
Qualifications and Skill:
- Minimum 0-3 years experience in Indian B2C/ online customer handling.
- Strong Communication (Written & verbal) and interpersonal Skills.
- Excellent problem-solving skills with an empathetic, dynamic & customer - centric approach.
- People from Ahmedabad / Local Preferred