Hybrid Bangalore 7–10 yrs Apply by Sep 30, 2026

Functional Analyst- 696819

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

7–10 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Sep 30, 2026

Required Skills

snow

Job Description

Role

Years of exp

Shift timing

Location

Functional Analyst- 696819

7-10 Years

11-8 PM

Bangalore

JD - Scoped application/ITSM functional analyst (AM)- Key Responsibilities: Requirements Analysis: Collaborate with stakeholders to gather and analyze requirements for scoped app/ITSM/HRSD applications processes in ServiceNow. Translate business needs into functional specifications and detailed requirements. Implementation Support: Assist in the implementation and deployment of ServiceNow solutions. Work closely with developers to ensure that functional requirements are accurately translated into technical solutions. Testing and Quality Assurance: Develop and execute test plans and test cases to ensure the quality and functionality of solutions. Identify and resolve issues discovered during testing and ensure solutions meet business requirements. User Training and Support: Provide training and support to end-users and stakeholders on processes and the use of ServiceNow modules. Create and maintain user guides, training materials, and documentation. Continuous Improvement: Monitor and analyze the performance of ServiceNow processes and identify opportunities for improvement. Stay current with ServiceNow platform updates, new features, and industry best practices. Collaboration: Work closely with HR, IT,



and business teams to ensure alignment of solutions with organizational goals. Participate in project meetings, workshops, and other collaborative sessions.

Experience: 7+ years of experience as a Functional Analyst or Business Analyst with ServiceNow dev projects, with a focus on Custom App/HRSD/ITSM. Proven experience with ServiceNow Custom App/HRSD/ITSM modules and configurations. Experience with process analysis, design, and optimization. Skills: Robust understanding of ITSM/HRSD processes and best practices. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications: ServiceNow Certified System Administrator (CSA) must. Additional ServiceNow certifications (e.g., CIS-HR, CIS-ITSM) are a plus.

At a Glance

Work ModeHybrid

EmploymentFull-time

Experience7–10 yrs

Openings1

LocationBangalore

DeadlineSep 30, 2026

[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a clear purpose and timely feedback.

- STEP 0130 min

Screening Call

Introductory conversation with our talent team to understand your background and motivations.

- STEP 0260–90 min

Technical Round

Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.

- STEP 0345 min

Culture Fit

Conversation with practice leadership covering working style, ownership, and how you collaborate.

- STEP 04Within 5 days

Offer

Formal offer with full compensation breakdown, start date, and onboarding plan.

📌 Functional Analyst- 696819 (Bengaluru)
🏢 Techila Global Services
📍 Bengaluru