*We are Hiring for the position of Process Executive at OTOO Learning Pvt Ltd,* a platform that complements our mission of educational excellence by providing home and online tuition services. OTOO Learning is a premier one-to-one platform offering personalized academic solutions for students from pre-primary to 12th grade, across various educational boards including CBSE, IB, ICSE, and IGCSE.
*Role Description*
We are seeking a dedicated and proactive Process Associate to join our team in Jaipur. You will be responsible for providing end-to-end support to parents seeking home tuition services, connecting with provided leads over the phone, understanding their requirements, and converting these leads into loyal customers by offering personalized tutoring solutions.
*Key Responsibilities:*
- Lead Management: Connect with leads via calls, understand their specific requirements related to home tutoring, and provide tailored solutions.
- Customer Support: Provide ongoing support to parents, including selecting appropriate tutors, scheduling demo classes, and ensuring smooth communication between parents and tutors.
- Communication Skills: Ensure clear, positive,
and effective communication with parents and customers, addressing their queries and resolving issues promptly.
- Feedback Collection: Follow up with parents to gather feedback on the tutor’s performance and overall experience after the successful placement of tutors.
*Required Skills:*
- Excellent interpersonal and communication skills.
- Should have commercial awareness.
- Should have a positive attitude, confidence, and determined approach.
- Self-motivated with a results-driven approach.
- Should have convincing power.
*Details:*
- Designation: Process Associate
- Job Location: Pratap Nagar, Sanganer, Jaipur
- Qualification: Any Graduation/Post Graduation or Pursuing
- Salary: 18k - 22k CTC per month + Incentives
Job Type: Full time
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)