Company Description The St. Regis Goa Resort is a luxury beachfront sanctuary situated along Mobor Beach in South Goa, surrounded by lush tropical landscapes and serene natural beauty. The resort offers refined accommodations with inspiring views of tropical gardens, a golf course, or the Arabian Sea, creating an atmosphere of comfort and relaxation. Guests enjoy six distinctive dining venues, a tranquil spa, and three swimming pools, blending global influences with local culture. With its signature St. Regis Butler Service, the resort is known for personalized, anticipatory hospitality that elevates family getaways, romantic stays, wellness retreats, and business events. Team members join a setting that values elegance, authenticity, and memorable guest experiences.

Role Description The Reservation Executive is responsible for managing room and package reservations, ensuring accurate and timely responses to guest inquiries via phone, email, and online channels. This full-time, on-site role, based in Salcette, involves maintaining up-to-date knowledge of room types, rates, promotions, and resort services to provide personalized recommendations and maximize occupancy and revenue. Daily tasks include entering and updating reservations in the system, coordinating with front office, sales, and revenue teams, and verifying booking details to minimize errors and overbookings. The Reservation Executive also assists in handling special requests,



group bookings, and modifications, while maintaining a courteous and professional demeanor in all guest interactions. The role requires adherence to brand standards, clear communication, and a robust focus on guest satisfaction and operational efficiency.

Qualifications

- Strong customer service and communication skills, with the ability to handle guest inquiries and concerns professionally and courteously.
- Proficiency in reservation systems and hotel PMS software, along with basic computer literacy (MS Office, email, and online booking tools).
- Attention to detail and organizational skills, including accurate data entry, record keeping, and time management in a fast-paced environment.
- Problem-solving and coordination abilities to manage last-minute changes, special requests, and collaboration with front office and sales teams.
- Prior experience in reservations, front office, or hospitality operations is preferred; exposure to luxury or resort environments is an advantage.
- Good command of English; knowledge of additional languages used by guests in the region is a plus.
- Diploma or degree in Hotel Management, Hospitality, Business, or a related field is desirable.
- Ability to work flexible hours, including weekends and holidays, and maintain a professional appearance and demeanor aligned with brand standards.

📌 Reservation Executive (Salcete)
🏢 The St. Regis Goa Resort
📍 Salcete