Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of India's Fastest Growing D2C brands. This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and innovative solar power solutions.
Job Description
We are looking for a highly result-oriented Sales + Operations + Analytics Manager to build
and manage Loom Solar's high-performance contact center.
The manager will be responsible for converting 500+ daily customer calls and leads into
measurable business revenue by building strong sales processes, improving agent
productivity, ensuring disciplined CRM usage, monitoring call quality, and using data analytics
to continuously improve conversion.
This is not a traditional call-center supervisory role.
The ideal candidate must think like a Sales Head + Operations Manager + Data Analyst.
- Sales Management
- 2. 3. Own the daily sales target generated through the contact center.
Convert inbound enquiries into qualified solar opportunities.
Develop Structured Sales Scripts For
- Residential solar
- Rooftop solar
- Solar panels
- Hybrid inverters
- Lithium batteries
- BESS
- Solar pumps
- Channel/dealer enquiries
- Define lead qualification criteria.
- Monitor agent-wise conversion at every stage of the sales funnel.
- Identify high-value leads and ensure priority follow-up.
- Develop objection-handling frameworks.
- Improve lead-to-order conversion every month.
- Coordinate with field sales teams for site visits and high-value opportunities.
- Ensure every sales opportunity has a explicit next action in CRM.
- Contact Center Operations
- Manage daily operations for 500+ calls/day.
- Plan manpower according to call volume and business requirements.
- Prepare agent-wise productivity targets.
- Manage attendance, shifts, breaks and occupancy.
- Maintain service-level agreements (SLA).
- Reduce abandoned and missed calls.
- Ensure proper call distribution among agents.
- Create escalation mechanisms for critical customer issues.
- Maintain daily operating discipline.
- Build SOPs for all major contact-center activities.
- CRM & Lead Management
The manager will be responsible for ensuring 100% CRM discipline.
Key responsibilities:
- Lead creation
- Lead assignment
- Lead qualification
- Follow-up scheduling
- Opportunity creation
- Sales-stage movement
- Lost-lead classification
- Callback management
- Customer history
- Order conversion
- Lead source tracking
The manager should work closely with the Zoho CRM team to automate:
Lead → Assignment → Calling → Follow-up → Opportunity → Site Visit → Quotation →
Order
No lead should remain without an owner or next action.
- Analytics & MIS
The manager must convert call-center data into business decisions.
Daily Dashboard Should Include
KPI Measurement
Total leads
Daily
Calls received
Daily
Calls made
Daily
Answer rate
%
Missed calls
Number
Average response time
Minutes
Connected calls
Number
Qualified leads
Number
Opportunities
Number
Site visits
Number
Quotations
Number
Orders
Number
Revenue
₹
Conversion rate %Follow-ups pending Number
Lost leads Number
Lost-lead reasons Category
Agent productivity Agent-wise
Call quality Score
Revenue/agent ₹
Funnel Analytics
The Manager Must Track
500 Calls
↓
400 Connected
↓
250 Qualified
150 Opportunities
↓
↓
100 Site Visits / Quotations
↓
30 Orders
↓
₹X Revenue
The actual targets will be finalized based on Loom Solar's product mix and historical