Customer Support Executive – Email/Non-Voice Process

Location: Bangalore

Experience: 1+ Year

Employment Type: Full-Time

Working Days: 5 Days a Week

Shift: Rotational Shifts

Job Description

We are looking for a customer-focused and detail-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, and providing excellent support through email and other non-voice channels.

Key Responsibilities

- Handle customer queries and concerns through email/non-voice channels.
- Provide accurate and timely resolutions to customer issues.
- Maintain skilled communication with customers.
- Coordinate with internal teams to resolve customer concerns.
- Maintain accurate records of customer interactions.
- Meet productivity, quality, and turnaround-time targets.
- Handle escalations professionally and ensure timely closure.




- Maintain a high level of customer satisfaction.

Requirements

- Minimum 1 year of experience in Customer Support, Email Support, Non-Voice Process, or a related role.
- Excellent written and verbal communication skills in English.
- Strong typing and email-writing skills.
- Good problem-solving abilities.
- Basic computer knowledge and proficiency in MS Office.
- Comfortable working in rotational shifts.

Skills

Customer Service | Email Support | Non-Voice Process | Communication | Problem Solving | CRM | Ticket Handling | Customer Satisfaction

How to Apply

Interested candidates can WhatsApp their updated CV to the HR team.

HR Contact / WhatsApp:(phone hidden)

📌 Customer Support Executive (Bengaluru)
🏢 Foiwe Info Global Solutions
📍 Bengaluru