Key Responsibilities

- Allocate & rebalance portfolios to agencies; publish daily Feeds (Not Connected/Failed PTP/High Propensity)
- Track promise-to-pay (PTP), broken PTP, contactability, CE% (collection efficiency) & roll rates; drive huddles
- Verify field visits: route plans, geo-tags, app usage; escalate non-contactables/skip-trace cases
- Ensure scripts/compliance: DRA coverage, ID cards, consent, call masking, no cash collection, receipt trails
- Run weekly performance reviews; recommend penalties/bonuses per annexure
- Manage legal pipeline hand-offs (61+ DPD): default notices, Sec-138, arbitration, settlements.
- Coordinate digital nudges (SMS/WhatsApp/IVR/bot), Razorpay/UPI links, and payment reconciliation with LMS.
- Maintain DLT templates, audit logs, and grievance/RCU escalations.
- Vendor hygiene: onboarding docs, SLAs, payouts, dispute resolution.

Skills: Credit Analysis, Data Entry, Negotiation Skills, Conflict Resolution, Regulatory Compliance, Debt Recovery, Customer Service

Experience: 2.00-4.00 Years

📌 Collection Agency Coordinator (Delhi)
🏢 Fatakpay Digital
📍 Delhi