- Monitor KPIs to ensure service level agreements(SLAs)
- Guide new customers with onboarding processs
- Provide assistance to customers in using our services
- Maintain customer satisfaction&retention;
- customer feedback&share; insights with sales team
Required Candidate profile
- BBA, B.Com, MBA graduates
- Proficient in Google Workspace
- Detail-oriented,organized & muktitasker
- Positive communication&interpersonal; skills
- Quick learner
- Problem-solving & analytical skills