1. Front Desk Management:

- Welcome and assist parents, students, and visitors with inquiries, directing them to the appropriate personnel.
- Maintain a friendly and orderly reception area.
- Handle incoming and outgoing mail and deliveries.

2. Communication:

- Answer and manage phone calls and emails promptly and professionally.
- Act as a liaison between the school administration and the expatriate community, ensuring effective communication.
- Provide translation or language support as needed.

3. Administrative Support:

- Provide administrative assistance to the schools management team and faculty as required.
- Schedule appointments, meetings, and manage the school calendar.
- Maintain accurate records and files, both electronic and physical.

4. Coordination and Liaison:

- Assist in organizing school events, meetings, and activities.
- Support expatriate families with the admission process, including tours and enrollment paperwork.
- Facilitate orientation programs for new expatriate students and families.

5. Student and Parent Support:

- Address and resolve concerns and queries from parents and students, escalating issues when necessary.
- Provide information about the schools international curriculum and extracurricular programs.
- Help expatriate families navigate local resources and services.

6. Safety and Security:

- Monitor and manage visitor access to the school,



ensuring compliance with security protocols.
- Assist in implementing and conducting emergency procedures and drills.

7. Admissions:

- Handle inquiries from prospective parents regarding the schools curriculum, activities, and admission process.
- Conduct cold calls to generate leads and follow up with inquiries to convert them into admissions.
- Assist parents during the application process, providing detailed guidance on required documents and steps.
- Counsel parents on the advantages of the schools offerings and address concerns regarding academics, extracurricular activities, and facilities.
- Schedule and coordinate school tours for parents and prospective students.
- Maintain regular follow-ups with parents through calls, emails, and meetings, ensuring all queries are addressed promptly.
- Keep detailed records of all inquiries, follow-ups, and admission progress in the CRM system.
- Collaborate with the Principal and admissions team to finalize enrollments and prepare necessary documentation.
- Assist with the creation of promotional materials or events to attract prospective parents, such as open houses or admission drives.
- Regularly analyze and report admission trends to improve strategies and enhance the admissions process.

Skills: Front Office, Front Desk, Office Coordination, Relationship Management

Experience: 4.00-9.00 Years

📌 Front Office cum Admission Counselor (Noida)
🏢 Apeejay Stya Group
📍 Noida