Job Description

Prime Function

- Responsible for the overall supervision, planning, coordination, and efficient operation of the assigned Food & Beverage outlet.
- Ensure exceptional guest satisfaction by maintaining the highest standards of service, quality, and hospitality in line with Novotel Lucknow and Accor standards.
- Establish and maintain seamless coordination and cooperation with all hotel departments to ensure smooth operations, productivity, and an enhanced guest experience.
- Monitor the daily operations of the outlet to ensure efficient service flow and operational excellence.
- Ensure compliance with all company policies, statutory regulations, hygiene standards, and health & safety requirements.
- Promptly report any matter affecting guest satisfaction, operational efficiency, safety, or the interests of the hotel to the Management.

Key Responsibilities

Food & Beverage Operations

- Plan, organize, and oversee the day-to-day operations of the assigned outlet.
- Ensure all food and beverage service standards are consistently maintained.
- Monitor guest feedback and take proactive measures to enhance guest satisfaction.
- Coordinate with the Kitchen team to ensure timely and effective service.
- Ensure compliance with hygiene, sanitation, and food safety standards in accordance with HACCP and company guidelines.

People Management

- Lead, motivate, coach, and develop the outlet team to achieve operational excellence.
- Ensure all team members are trained in service standards, safety procedures,



and brand requirements.
- Conduct regular team briefings and provide continuous performance feedback.
- Foster teamwork and maintain a positive and productive work environment.
- Ensure team members adhere to the company's grooming, uniform, and hygiene standards.

Financial Management

- Assist the F&B; Manager in preparing the annual budget for the assigned outlet.
- Monitor revenue, expenses, and profitability of the outlet.
- Control operating costs through effective inventory management, menu costing, and waste reduction.
- Ensure accurate billing, cash handling, and compliance with financial procedures.

Operational Management

- Ensure smooth and efficient daily operations of the outlet while maintaining service excellence.
- Supervise service standards, cleanliness, maintenance, and overall presentation of the outlet.
- Support the F&B; Manager in planning and executing promotions, special events, and food festivals to increase outlet revenue.
- Monitor stock levels and coordinate with Stores and Purchase to ensure uninterrupted operations.
- Ensure compliance with all legal, statutory, and company policies related to food & beverage operations.
- Address guest concerns and complaints promptly, ensuring timely resolution and guest satisfaction.
- Continuously identify opportunities to improve operational efficiency, guest experience, and service quality.
- Perform any additional duties assigned by the Food & Beverage Manager or the Management.

📌 Assistant Outlet Manager - Food & Beverage (Lucknow)
🏢 AccorHotel
📍 Lucknow