As an Account Manager at Freshworks, you will act as the strategic bridge between our platform and our customers' success. You will drive incremental revenue and deep product adoption by serving as a trusted, consultative partner. By understanding your portfolio's unique business challenges, you will architect Customer Success Plans that deliver measurable ROI, foster long-term C-suite relationships, and champion a high-performance culture of value-based growth.
Roles & Responsibilities
- Strategic Account Management: Manage and nurture a portfolio of key accounts, gaining a deep understanding of their business objectives to drive the successful adoption of the Freshworks suite.
- Revenue Growth & Pipeline Generation: Consistently meet or exceed quarterly revenue targets through targeted upsell and cross-sell initiatives, while proactively generating and maintaining a robust 4x pipeline.
- Complex Deal Execution: Navigate and close large, complex deals by engaging multiple executive-level stakeholders and negotiating win-win, value-based agreements.
- Value Realization: Develop and execute comprehensive Customer Success Plans, helping clients identify industry-specific use cases and articulate compelling ROI.
- Cross-Functional Leadership: Lead and collaborate with internal teams—including Implementations, Support,
Billing, and Deal Desks—to orchestrate seamless deployments and resolve complex customer challenges.
- Data-Driven Strategy: Continuously analyze account metrics and sales data to refine your territory strategy, maximizing both revenue and overall customer satisfaction.
Skills & Competencies
- Sales Mastery: Proven expertise in consultative and solution-based selling, with a solid grasp of customer success best practices and value realization.
- Executive Presence: Exceptional ability to build strategic relationships and articulate compelling business cases to VP and C-level stakeholders.
- Domain Expertise: Strong foundational understanding of the CRM, EX (Employee Experience), and CX (Customer Experience) technology landscape.
- Operational Rigor: Robust project management and portfolio prioritization skills, paired with high attention to detail and a willingness to dive "into the weeds" to solve problems.
- Remote Engagement: Highly skilled in conducting impactful virtual presentations, web demos, and navigating end-to-end remote sales processes.
- Drive & Energy: A vibrant, execution-oriented mindset characterized by strong interpersonal communication and a relentless focus on delivering results.