Job Description

Key Responsibilities of the Role:

Analytics & Business Intelligence

- Design, develop and maintain scalable analytics solutions using very large and complex datasets.
- Analyse millions of Vehicle Identification Numbers (VINs), warranty claims, dealer repair records, recall campaign information and customer data to identify trends, compliance risks and business opportunities.
- Develop and maintain interactive dashboards using Qlik Sense that provide visibility of recall completion, dealer performance, campaign effectiveness and regulatory compliance.
- Develop executive dashboards, operational reports and performance metrics that support strategic and operational decision-making.
- Translate complex analytical findings into explicit, practical recommendations that improve customer safety, dealer performance and operational effectiveness.
- Perform root cause analysis to identify barriers to recall completion and recommend corrective actions.
- Identify emerging trends, risks and opportunities using advanced analytics and predictive techniques where appropriate.

Data Engineering, Integration & Automation

- Design, develop and maintain automated Extract, Transform and Load (ETL) and Extract, Load and Transform (ELT)data pipelines integrating multiple enterprise systems.
- Design, implement and support reliable data integrations between Ford enterprise systems and Dealer Management Systems (DMS)to ensure dealers receive timely, accurate and complete recall,



safety and emissions campaign information.
- Develop and maintain secure Application Programming Interface (API)integrations and other enterprise data interfaces.
- Monitor data quality, investigate anomalies and implement controls that improve data integrity, reliability and reporting accuracy.
- Develop automated reporting and analytical workflows that improve efficiency, reduce manual effort and support timely business decisions.
- Continuously improve the performance, scalability and resilience of analytics, reporting and integration platforms.

Artificial Intelligence, Innovation & Continuous Improvement

- Identify and implement opportunities to responsibly leverage Artificial Intelligence (AI), automation and advanced analytics to improve business processes and operational efficiency.
- Develop AI-assisted workflows that accelerate analytics, reporting, technical documentation and dealer communications while ensuring appropriate governance, validation and human oversight.
- Improve the efficiency, quality and consistency of dealer bulletins, recall publications and customer communications through responsible use of AI-enabled tools.
- Evaluate emerging technologies and recommend practical solutions that improve recall performance, regulatory compliance and customer outcomes.
- Champion a culture of continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual effort and enhance business decision-making.

📌 Lead Analytics and Integration Engineer (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai