Qualifications
years of experience in an administrative, customer service, or technical support role (LMS
experience a plus, not required)
Genuine interest in learning new systems and technology - comfort exploring a platform to figure
out how it works
Strong customer service mindset with a friendly, patient, and transparent communication style
Detail-oriented and organized, with the ability to manage multiple requests and follow through
within SLA
Good written and verbal communication skills
Collaborative team player, eager to build relationships across teams
Willingness to learn content authoring tools (e.g., Captivate) is a plus
Familiarity with ServiceNow or similar ticketing/incident management tools is a plus, not required