Join Accenture's UK Voice Process team as a frontline operator, handling inbound and outbound customer interactions. You will support clients across various industries, ensuring high-quality service and accurate data capture.
Key responsibilities
- Conduct inbound/outbound calls in English, following scripts and guidelines.
- Record customer details accurately in CRM systems.
- Resolve inquiries, provide product information, and route issues to appropriate departments.
- Maintain call quality metrics and adhere to service level agreements.
- Participate in regular training sessions to improve product knowledge and call handling skills.
- Collaborate with team members to share best practices and feedback.
- Report daily call statistics to supervisors.
Required qualifications
- Native or fluent English communication skills.
- Robust verbal communication and active listening abilities.
- Ability to work in a fast‑paced, target‑driven environment.
- Basic computer literacy and familiarity with CRM or call center software.
- High school diploma or equivalent; higher education preferred.
- Availability to work assigned shifts, including evenings and weekends if required.
Nice to have
- Experience in a call center or customer service role.
- Knowledge of Accenture products or services.
- Familiarity with data entry or database management.
- Bilingual or multilingual skills.
📌 Accenture Hiring – UK Voice Process (Airoli)
🏢 Raunak Placement Services
📍 Airoli
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