We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune for the Chat Process .
The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
Freshers and candidates with up to 2 years of experience are welcome to apply.
Key Responsibilities
- Handle customer interactions through chat, and other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Required Skills & Qualifications
- Graduates / Undergraduates can apply, depending on company requirements.
- Excellent written and verbal communication skills in English.
- Basic computer proficiency and familiarity with MS Office.
Preferred Qualifications
- 02 years of experience in customer service, customer support, BPO, call center, chat process, or related roles.
- Freshers with excellent communication and typing skills are encouraged to apply.
Working Conditions
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 2 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
Additional Questions
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C; .
Already registered? Login
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C; .
Already registered? Login
📌 CUSTOMER SERVICE EXECUTIVE CHAT PROCESS (Maharashtra)
🏢 WNS
📍 Maharashtra
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.