03 Sep
|
Nameless
|
Hyderabad
03 Sep
Nameless
Hyderabad
Minimum Experience - 7 years
Maximum Experience -11 years
Location - Hyderabad
Mandatory Skills - ServiceNow, ITSM, ITOM, HRSD, Integrations
The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.
Requirements
Responsibilities:
- Expertise in ServiceNow development and applications/ modules ITSM, ITOM
- Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices
- Lead the ServiceNow support and development work
- Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
- Strong technical skills in ServiceNow, including scripting, development, and testing.
- Develop and document integration blueprints, including data mapping, transformation, and workflow orchestration.
- ServiceNow Advisory to customer on platform capabilities
- Will be able to demo ServiceNow product capabilities to customers
- Collaborate with Business Functional team members to write/estimate stories
- Hands -on development experience in ServiceNow Platform
- Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
- Provide mentorship to developers and platform engineers on technical design standards and best practices
- Assist in identifying and implementing key business KPI metrics
- Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies
- Create and maintain design, SOP, training related documentation
- Design, develop, and deploy new ServiceNow functionalities
- Identify, investigate and resolve ServiceNow issues
- Design and deploy ServiceNow Integrations
Required Qualifications
- Experience with key technologies relevant to ServiceNow integration solutions
- Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Excellent interpersonal skills, customer centric attitude, and situational awareness
- Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
- 8+ years working on the ServiceNow platform
ServiceNow certifications
ServiceNow Certified Administrator(Must have)
ServiceNow implementation specialist( Preferred)
ÍDo:
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
Í
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to current hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
Í
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software -hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e -mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally.