Markandey Health Care Private Limited (MHCPL) is an upcoming multi -speciality hospital at Vengurla Road, Sulga, Belgaum – 591108, Karnataka. We are dedicated to delivering a warm, professional, and seamless healthcare experience to every patient and visitor who walks through our doors.
The Receptionist / Front Desk Handler is the face of our hospital. This role is critical in creating the first and lasting impression of MHCPL. We are looking for presentable, well -spoken, empathetic, and organized individuals who can manage the front desk efficiently while ensuring every patient and visitor feels welcomed, guided, and cared for.
We are hiring 3 candidates for this role (female candidates preferred for 2 positions).
Key Responsibilities :
- Greet and welcome all patients, attendants, and visitors in a warm, professional, and courteous manner as they arrive at the hospital
- Handle patient registration — collect patient details, create new patient files, assign OPD/IPD numbers, and maintain the patient master data accurately.
- Schedule, confirm, reschedule, and manage appointments for OPD consultations, diagnostic procedures, and specialist visits.
- Manage incoming calls professionally — answer queries regarding hospital services, doctor availability, OPD timings, appointment scheduling, and general information.
- Direct patients and visitors to the appropriate departments, doctors, or waiting areas efficiently.
- Coordinate with nursing staff, doctors, and department heads to ensure smooth patient flow and minimal waiting time.
- Assist patients with basic billing queries, guide them through the payment process,
and coordinate with the billing department for billing and receipt generation.
- Maintain the reception area in a neat, organized, and presentable condition at all times.
- Handle daily administrative tasks including maintaining visitor registers, call logs, appointment registers, and patient feedback forms.
- Manage outgoing and incoming correspondence, courier, and document dispatch as needed.
- Provide accurate and up -to -date information about hospital services, packages, facilities, and specialists to patients and their families.
- Handle patient grievances or complaints at the front desk with empathy and escalate to the appropriate authority when required.
- Assist with discharge formalities, follow -up appointment scheduling, and patient feedback collection.
- Maintain strict confidentiality of all patient information and hospital data.
- Support hospital administrative activities and any other duties assigned by the Administrative Officer or management.