We are seeking motivated and customer -centric professionals to join our international voice process within the Property & Casualty (P&C;) insurance domain. This role is critical in delivering exceptional service experiences to global clients through inbound and outbound call interactions. The ideal candidate will play a key role in resolving customer inquiries, ensuring compliance with operational standards, and contributing to high customer satisfaction. This is an excellent opportunity for individuals looking to build a career in a dynamic, fast -paced environment with clear growth pathways across entry -level, mid -level, and senior roles.
Responsibilities
- Manage inbound and outbound customer calls with professionalism and efficiency
- Provide accurate, timely, and compliant information to resolve customer queries
- Maintain consistent service quality and uphold customer satisfaction metrics
- Adhere strictly to defined processes, compliance guidelines, and quality assurance standards
- Accurately document call interactions and follow up on pending actions as required
Requirements
Requirements:
- For Process Executive (PE – Entry Level):
- 0–1 year of experience (freshers welcome)
- Excellent verbal communication skills in English
- Ability to work effectively in a target -driven, high -volume environment
- For Senior Process Executive (SPE – Mid -Level):
- 1–4 years of experience in International BPO (Voice Process)
- Proven track record in handling customer queries in insurance, banking,
or related domains
- Solid communication, problem -solving, and interpersonal skills
- For Subject Matter Expert (SME – Senior -Level):
- 5–9 years of experience in International BPO (Voice Process)
- Deep expertise in Property & Casualty insurance operations
- Demonstrated leadership, mentoring, and process improvement capabilities
Preferred Domains
- Property & Casualty Insurance
- Banking
- Healthcare
- Finance
- Customer Support
- Travel
Notice Period
- PE: Immediate joiners preferred
- SPE & SME: 0–60 days
Additional Requirements
- Must be available and comfortable working during US shift hours
- Exceptional verbal communication skills are mandatory (average proficiency will not be considered)
- Ability to thrive in a fast -paced, performance -oriented environment with clear targets and accountability
Additional Details
Must -Have: 0–9 years of experience in International BPO (freshers welcome)
Location: Noida
Salary Range: ₹3 LPA – ₹7.5 LPA
Notice Period: Immediate to 60 days
Employment Type: Full Time
Work Model: Work From Office
Shift: US Shift
Benefits
- Cab facilities provided
- Night shift allowance
- Opportunity to work with global insurance clients