Job Description – Customer & In -Process Quality Engineer
Position Summary
We are seeking an experienced Customer & In -Process Quality Engineer to drive quality excellence across customer -facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns, improving in -process quality performance, strengthening quality systems, and ensuring compliance with customer and ISO requirements.
The ideal candidate should have strong experience in EMS and Aerospace industries, hands -on expertise in quality systems, problem -solving methodologies, process monitoring tools, and customer quality management.
Key Responsibilities
Customer Quality Management
- Drive reduction of customer complaints, customer returns, and RMA occurrences.
- Improve defect detection at FQA and create quality awareness across teams.
- Work closely with Cross Functional Teams (CFT) for timely closure of customer -reported issues.
- Investigate customer complaints and implement effective corrective and preventive actions for non -detection issues.
- Develop strategies to prevent issue escape from organization to customer.
- Implement horizontal deployment of corrective actions across all projects and customers.
- Monitor RMAs closely and ensure closure within defined TAT.
- Ensure products consistently meet customer quality requirements and specifications.
- Coordinate with Quality Managers to discuss and resolve customer quality concerns.
- Provide timely updates to customers regarding quality issues, corrective actions, and status tracking.
- Participate in product quality planning and quality control activities based on customer specifications.
- Communicate customer expectations and feedback to internal quality and manufacturing teams.
- Prepare, maintain, and update customer -required quality reports and documentation.
- Train and guide quality teams in structured problem -solving methodologies and quality improvement practices.
- Support New Product Introduction (NPI) activities to proactively avoid quality issues.
- Prepare and maintain product quality documentation in line with ISO standards and customer requirements.
- Develop and improve quality processes based on ISO standards and audit findings.
- Manage and coordinate ISO audits and support audit compliance activities.
- Work with Quality Managers to improve Quality Management Systems based on audit observations and customer feedback.
In -Process Quality Management
- Closely monitor FPY (First Pass Yield) and RTY (Rolled Throughput Yield) for assigned projects.
- Analyze top recurring defects/issues and drive improvement actions with Cross Functional Teams.
- Track and ensure closure of actions related to FPY and RTY improvement initiatives.
- Provide timely technical clarifications to IPQA teams regarding in -process quality observations.
- Correlate customer rejections with internal process rejections and drive containment/improvement actions.
- Lead GYAT meetings and drive continuous quality improvement initiatives.
- Monitor critical process parameters using SPC, Cp, and CpK analysis.
- Ensure timely documentation updates related to customer complaints and process changes.
- Review and update Generic PFMEAs periodically.
- Monitor closure and effectiveness of previous audit feedback and corrective actions.
- Drive implementation of structured problem -solving methodologies such as:
- 8D
- Lean Manufacturing
- Six Sigma
- Root Cause Analysis
- Utilize process monitoring and quality tools including:
- SPC
- Cp/CpK
- GRR
- PFMEA
- Control Plans
Required Skills & Qualifications
Educational Qualification
- Diploma / BE in:
- Electronics & Communication Engineering (E&CE;)