POD Supervisor – Invoice360

Invoice360 Operations

Department

Invoice360 Operations – POD
(Manufacturers / Third Party Distributors / EDI / Others / 101–Distro &
Vape)

Reports To

Invoice Operations Manager,
Invoice360

Employment Type

Full-Time, Internal
Transfer/Promotion

Location

Vijayawada, DVR (In office)

Posting Type

Internal Only

About Invoice360

Invoice360 is an invoice processing and itemization service line, supporting convenience stores and smoke shops. The team operates across a
five-phase model — Configure, Monitor, Process, Audit, and Intelligence —
delivering accurate, timely invoice data to power customer inventory and margin
decisions.

Role Summary

The POD Supervisor owns day-to-day performance for an
assigned POD within Invoice360. This role leads a team of Processing
Specialists and Review Analysts, drives throughput and quality against SLA and
audit-sample error, and partners with the Invoice Operations Manager and
Auditing team to resolve escalations and continuously improve the POD’s
workflows.

Key Responsibilities

• Manage
daily invoice created, assignment, and throughput for the POD, ensuring the
invoice cap and turnaround SLAs are met.

• Supervise,
coach, and schedule Processing Specialists and Review Analysts within the POD.

• Monitor
queue health and ensure timely triage per SOP.

• Own
POD-level quality: review audit findings from the Auditing team, drive
root-cause analysis, and close corrective actions with staff.

• Track
and report POD KPIs (accuracy, cycle time, backlog, SLA adherence) using the
Invoice360 scorecard framework.

• Escalate
customer and vendor issues that exceed team authority to the Invoice Operations
Manager.

• Support
onboarding and training of new Specialists/Analysts using established
Invoice360 training materials.

• Identify




and propose process improvements across the Configure → Monitor → Process →
Audit → Intelligence workflow.

• Conduct
daily huddles and floor sessions to brief the team on volume priorities,
recurring errors, and process updates.

• Prepare
and maintain shift/attendance rosters and manage leave planning to always
ensure adequate POD coverage.

• Conduct
regular one-on-ones and periodic performance reviews for direct reports,
including goal setting and feedback on quality/productivity metrics.

• Act
as the first point of contact for team member queries, conflicts, and
grievances, resolving or escalating as appropriate.

• Drive
team engagement and motivation, recognizing top performers and supporting under performers with improvement plans.

• Ensure
adherence to MostEdge policies, data confidentiality standards, and
client-specific SOPs across the team.

• Coordinate
cross-POD and cross-functional support (e.g., with Margin360/Store360 teams)
during volume spikes or staffing gaps.

• Maintain
backup/succession readiness within the team by cross-training Specialists and
Analysts on adjacent tasks.

Required Qualifications

• 1+
years of experience within Invoice360 or higher service lines or a comparable
operations environment, with demonstrated ownership of a queue, account, or
workflow.

• Working
knowledge of Invoice360 processes: invoice itemization, UPC/vendor code
mapping, and audit-sampling methodology.

• Prior
experience coaching or leading a team (formal or informal) preferred.

• Strong
Excel skills; comfort with dashboards/scorecards for tracking team performance.

• Clear
written and verbal communication for coordinating across Specialists, Analysts,
and Auditors.

Preferred Qualifications

• Graduation
in any discipline

• Experience
with the specific POD’s vendor/client base (Manufacturers, Third Party
Distributors, EDI, Others, or 101/Distro & Vape).

📌 Invoice POD Supervisor (Vijayawada)
🏢 Leading
📍 Vijayawada