Field

Details

Job
Title

Global
Service Desk (GSD) Trainer

Region

Pune,
Maharashtra

Office
Location

As per
project requirement

Travelling
Required

Yes

Experience
Required

Minimum
1 year of experience in IT training, technical support, service desk, or
communication training

Roles
& Responsibilities

· Deliver
Global Service Desk training as per NIIT Foundation's curriculum and training
methodology.

· Conduct
sessions on IT service desk fundamentals, customer support, troubleshooting,
and ticket management.

· Prepare
lesson plans and training material as per defined guidelines.

· Deliver
engaging and practical classroom sessions through activities, demonstrations,
and role plays.

· Train
students on professional communication, email etiquette, and customer
handling.

· Conduct
practical exercises on incident management, problem management, and service
request handling.

· Track
student attendance, performance, and participation.

· Counsel
students on employability, career development, and placement readiness.

· Maintain
student progress records and update internal MIS/Encore.

· Support
student mobilization and community outreach activities.

· Support
placement activities and post-placement tracking.





· Document
and share student success stories.

Data
Management

· Maintain
training, attendance, assessment, and student performance records.

· Update
training MIS/Encore regularly.

· Share
weekly and monthly training progress reports.

· Report
daily training activities and student performance.

· Maintain
assessment and certification records.

Skills
Required

· Good
knowledge of IT Service Desk / Help Desk operations.

· Understanding
of basic IT troubleshooting and ticketing processes. Excellent communication
and interpersonal skills.

· Good
command of English, Hindi, and/or local language.

· Robust
presentation and classroom management skills.

· Customer
service-oriented and problem-solving approach.

· Comfortable
with practical demonstrations and role plays.

· Ability
to manage diverse learner profiles.

Qualification

· Graduate
from a recognized institution.

· IT/Computer-related
qualification or certification preferred.

· Robust
spoken and written English.

· Comfortable
working in classroom and field environments.

· Student-centric,
confident, and motivating personality.

📌 GSD ( Global Service Desk) Trainer (Pune)
🏢 Recognized
📍 Pune