1. Customer Handling:

-
Respond promptly
to customer inquiries via phone, email, chat, and
social media.

- Provide accurate, valid, and
complete information by using the right methods/tools.

- Handle
customer complaints, provide appropriate
solutions and alternatives within the time
limits, and follow up to ensure resolution.

2. Problem Resolution:

-
Identify and
assess customers’ needs to achieve
satisfaction.

- Diagnose and troubleshoot
technical issues and provide solutions.

-
Escalate
unresolved issues to the appropriate internal
teams and follow up until resolved.

3. Documentation and Reporting:

-
Maintain detailed
records of customer interactions, process customer
accounts, and file documents.

-
Prepare and
distribute customer activity reports.

-
Provide feedback
on the efficiency of the customer service
process.

4. Product/Service Knowledge:

- Stay updated with
product knowledge and current product/service
offerings.

- Provide customers with
information about new features and services.

5. Team Collaboration:

- Work closely with team
members to meet and exceed customer service
goals.

- Collaborate with the sales
and marketing teams to stay updated on product
knowledge and promotions.

Requirements

> -
> Excellent communication and presentation skills.
>
>
> -
> Ability to multi-task, prioritize, and manage time effectively.
>
>




> - Proficient in using customer support software, databases, and tools.
>
>
> - Familiarity with CRM systems and practices.
>
>
> - Personal Attributes:
>
>
> - Customer-oriented and able to adapt/respond to different types of characters.
>
>
> - Positive attitude and a passion for providing exceptional customer service.
>
>
> -
> Problem-solving skills and the ability to think on your feet.
>
> -
> Qualifications: Bachelor’s degree
> preferred.
>
> -
> Proven customer support experience,
> sales engineer or experience as a client service representative.
>
> - Strong phone contact handling skills and
> active listening.
>
>
>

Benefits

>
>
>
> - Skill
> Development: Structured
> training and certification programs to enhance
> technical expertise.
>
>
> - Career
> Growth: Continuous
> learning and advancement opportunities in a
> supportive work environment.
>
>
> - Client
> Interaction: Work
> with leading industrial clients across multiple
> sectors, expanding your professional network.
>
>
> - Positive
> Work Culture: Friendly,
> team-oriented environment that values
> initiative, integrity, and innovation.
>
>
> - PF & ESI
>
>
> - Employee Recognition Program
>
>
> - Attendance Bonus
>
>
> - Performance based yearly once Increment
>
>
>
>

📌 Customer Support Executive Sales (Chennai)
🏢 Nameless
📍 Chennai