Job Summary

> We
> are seeking a detail-oriented and proactive Customer Support
> Executive to manage customer interactions, coordinate
> internal processes, and ensure smooth operational workflow. The
> ideal candidate will play a key role in maintaining customer
> satisfaction, handling documentation, and supporting billing and
> dispatch activities.
>

Requirements

Key Roles and Responsibilities

Ø Handle customer
inquiries through phone, email, and online platforms in a
professional and timely manner

Ø Understand customer
requirements and prepare accurate quotations accordingly

Ø Coordinate with the
calibration/technical team for job scheduling and track status
updates

Ø Maintain proper
documentation and update customer records regularly

Ø Conduct regular
follow-ups with customers regarding quotations, job progress, and
service completion

Ø Prepare invoices based
on completed job activities with accuracy

Ø Support dispatch
operations to ensure timely delivery of services/products

Ø Ensure clear
communication between customers and internal teams

Skills

Ø Strong
communication skills (verbal and written)





Ø Good
organizational and multitasking abilities

Ø Attention to detail in
documentation and invoicing

Ø Basic knowledge of
MS Office (Excel, Word, Email handling)

Ø Ability to coordinate
with multiple teams effectively

Ø Customer-focused
mindset with problem-solving skills

Preferred Qualification

> Ø Bachelor’s
> degree in Business Administration or related field
> Ø Prior
> experience in customer support, operations, or
> coordination roles are an advantage
>
>
>
>

Benefits

>
> Ø Skill Development: Structured
> training and certification programs to enhance technical expertise.
>
> Ø Growth opportunities: Continuous
> learning and advancement opportunities in a supportive work environment.
>
>
> Ø Positive Work Culture: Friendly,
> team-oriented environment that values initiative, integrity, and innovation.
>
>
> Ø PF & ESI
>
>
> Ø Employee Recognition Program
>
>
> Ø Attendance Bonus
>
>
> Ø Performance based yearly once Increment
>
>
>
>

📌 Customer Support Executive - Calibration (Chennai)
🏢 Important Business
📍 Chennai