Listening to recorded calls to monitor the quality of each CSR/agent in the call centernnListening of the CSR/agent calls and Complete the Audits according to the Merits of the callnnEnsuring accurate and timely completion of the Call Audits to meet the client SLAsnnOrganizing and completing tasks according to assigned priorities.nnProvide written documentation of each call monitored to be included as part of the overall CSR/agents scorecard.nnBeing an active member of the team by providing ideas for improvisation in process.nnBoth Under Graduates and Post Graduates can applynnExcellent communication (verbal and written) and customer service skillsnnAble to work independently; strong analytic skills.nnDetail-oriented; ability to organize and multi-task.nnDemonstrate strong reading, comprehension and writing skills.nnAbility to work in a team setting.n
📌 Customer Care Associate (Chennai)
🏢 Leading
📍 Chennai
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