C1 Analyst – IT Cloud COE | Salesforce Administrator / Analyst

Location: Bangalore / Chennai
Experience: 5–10 Years
CTC: Up to ₹20 LPA
Employment Type: Full-Time(30571)
Work Mode: Hybrid / and, as per business requirements
Notice Period: Immediate to 15 Days

Role Overview

We are looking for an experienced Salesforce Administrator / Analyst to support and optimize an enterprise Salesforce ecosystem. The role involves Salesforce administration, governance, security, integrations, DevOps support, and collaboration with cross-functional teams.

The ideal candidate should have strong Salesforce administration experience, good understanding of Salesforce security and integrations, and excellent communication and documentation skills.

Key Responsibilities

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Administer and maintain Salesforce environments across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.

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Implement and maintain Salesforce governance standards and best practices.

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Monitor system health, data quality, platform usage, reports, and dashboards.

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Support integrations between Salesforce and enterprise platforms such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP.

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Provide L2 support for configuration, access management, automation, and user issues.

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Troubleshoot Salesforce configuration, security, and integration-related issues.

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Support Salesforce security assessments using Health Check and other assessment frameworks.

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Identify and implement improvements to Salesforce security scores and maturity levels.

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Assist with performance tuning and platform reliability initiatives.

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Support Salesforce release management, testing, validation, and deployment activities.

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Maintain Salesforce governance policies, standards, SOPs, and support documentation.

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Maintain and update technical knowledge bases related to Salesforce business processes.

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Collaborate with architecture, governance, platform, and business teams on continuous improvement initiatives.

Must-Have Skills

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5+ years of hands-on experience in Salesforce Administration

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Experience with Salesforce Administration, Integration, and DevOps tools

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Strong knowledge of:

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Salesforce Objects & Fields

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Validation Rules

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Flows

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Reports & Dashboards

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Strong understanding of the Salesforce Security Model and Access Controls

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Basic understanding of REST/SOAP APIs and integration concepts

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Hands-on experience with Azure DevOps and Git

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Exposure to multi-org Salesforce environments

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Basic knowledge of MuleSoft or other integration platforms

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Experience supporting Salesforce in an enterprise/governed environment

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Strong analytical and problem-solving skills

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Excellent communication,



documentation, and stakeholder management skills

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Salesforce Certified Administrator – Mandatory

Good-to-Have Skills

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Salesforce Certified Platform Developer

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Salesforce Certified Security Specialist

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Experience with Salesforce security assessments and governance frameworks

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Experience with MuleSoft

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Knowledge of Microsoft Azure and Google Cloud Platform (GCP)

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Knowledge of ServiceNow or similar ITSM tools

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Experience with Splunk or similar monitoring/logging tools

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Experience with Salesforce performance tuning

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Experience working across multiple Salesforce Clouds

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Understanding of enterprise integration methodologies

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Exposure to Salesforce DevOps and release management practices

Educational Qualification

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Bachelor's degree in Computer Science, Information Technology, or a related field

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Equivalent professional experience in Salesforce administration and cloud technologies may also be considered.

Candidate Profile

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Strong Salesforce administration and configuration expertise

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Comfortable working in a multi-team and enterprise environment

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Strong troubleshooting and analytical abilities

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Excellent verbal and written communication

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Robust documentation and process-oriented approach

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Ability to collaborate with technical and non-technical stakeholders

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Candidates should demonstrate stable employment history, preferably with 2+ years in an organization.

📌 Analyst IT Cloud COE | Salesforce Administrator / Analyst (Bengaluru)
🏢 Recognized
📍 Bengaluru