Responsibilities

- Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales.
- Create and maintain success plans to track progress against client goals.
- Provide best practice guidance and proactive, data-driven support to clients to nurture progress with ML.
- Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
- Provide additional support to other team members as an expansion resource on complex client accounts as needed.
- Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor.
- Manage process delivery support from ML, including the engagement of other teams and resources as necessary.
- Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time.
- Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
- Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally.

Qualifications

- 2+ years experience in Customer Success, Account Management, Digital Advertising, or related disciplines
- Basic understanding of digital marketing or Account-Based Marketing
- Prior experience in a client-facing role, supporting external customers in a highly professional manner
- Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
- Familiarity with marketing and sales tools such as CRMs and MAPs
- Analysis, problem solving,



and troubleshooting expertise
- Highly detail-oriented, with strong organizational skills and a commitment to accountability
- Ability to multi-task and perform effectively
- Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Work Setting

We offer a mix of remote and hybrid working. Remote work arrangements are not available for all positions. Hybrid work is required for employees local to our offices. Where applicable, hybrid WFH days work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.

Privacy Disclosure

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For more information on how we process the information you have provided please see our privacy policy which is available on our website.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Client Experience Manager (Pune)
🏢 Madison Logic
📍 Pune