- 6-8 years of overall experience in AS400/IBM i and JDA MMS support, with strong hands-on experience in L2 application and production support; retail domain experience is a strong advantage.
- Provide end-to-end L2 support for AS400/IBM i-based applications, including JDA MMS and related retail applications/modules such as WMS, MAO and Storenet, as applicable.
- Perform intermediate to advanced troubleshooting for data inconsistencies, application errors, job failures, batch failures, interface issues, and production incidents.
- Possess solid hands-on programming experience in RPGLE, ILE RPG (fixed and free-format), SQLRPGLE with embedded SQL, and CL/CLLE for troubleshooting, analysis, minor enhancements, and fixes.
- Demonstrate extensive knowledge of DB2 for i, including complex SQL queries, joins, database views, stored procedures, data analysis, and SQL performance optimization.
- Possess comprehensive knowledge of DDS, including physical files, logical files, display files, and printer files.
- Perform root cause analysis (RCA) for recurring and complex issues and support corrective and preventive actions to improve application stability.
- Run approved scripts, resolve batch job failures, perform system/application resets, and carry out moderately complex production fixes within defined change and support processes.
- Monitor application and system performance, analyze critical alerts, and participate in proactive problem management, system health checks, data validations, and performance improvement activities.
- Work with L3 teams, infrastructure teams, database teams, business users, third-party vendors,



and other cross-functional stakeholders to resolve complex incidents and integration issues.
- Possess experience with source change management and code promotion tools such as Aldon, Turnover, or ARCAD, following established change control and release management processes.
- Demonstrate understanding of IBM i journaling and commitment control to support data integrity, transaction management, and recovery-related analysis.
- Have experience with GoAnywhere MFT or similar managed file transfer solutions, including troubleshooting file transfer failures and supporting application integrations.
- Mentor and train L1 support team members on ticket creation, issue classification, basic troubleshooting, escalation procedures, and support processes.
- Review L1 outputs and support activities to ensure accuracy, adherence to SOPs, and appropriate escalation of incidents requiring deeper technical analysis.
- Maintain and continuously improve SOPs, knowledge articles, troubleshooting guides, runbooks, and support documentation for both L1 and L2 teams.
- Take ownership of escalated incidents, provide regular updates to stakeholders and users, communicate RCA and resolution details, and ensure timely coordination for priority and critical issues.
- Support audits, compliance requirements, process improvements, and operational best practices, while maintaining flexibility to support 24x7 operations, including on-call support, in a hybrid or remote working environment.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Level 2 support (Pune)
🏢 systems plus
📍 Pune