Serve as the administrative specialist in People Services. Retrieve, administrate and control the Workforce Administration from Hire to Retire (the employee life cycle). Handle customer cases which cannot be answered by the Contact Center advisors in line with turn-around time SLAs, quality standards and policies. Apply specialist expertise to resolve specific cases and escalate/refer cases to the Center of Expertise as appropriate.
Role & responsibilities
Provide administrative support to employee life cycle changes such as: new hires, transfers, promotions, terminations, organizational changes (OM) and data management. Apply specialist expertise to cases from AkzoNobel employees and managers that cannot be solved by the Contact Center.
- Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM) and data management
- Create employment contracts, letters and memos according to business requests
- Update the employee records and keeping all relevant systems and (third) parties up to date
- Provide expertise on global and local policies and procedures
- Provide expertise support to the Contact Center to resolve cases/queries within agreed SLAs.
- Refer complex cases or exceptions to Centers of Expertise and communicate effectively with the requestor as appropriate
- Assist to translate and implement policies from the Center of Expertise into transactional processes and services that can be performed by People Services
- Spot opportunities for improvement of processes and systems via input to the team lead.
Preferred candidate profile
- Minimal 2 years of relevant working experience
- Bachelors/Masters degree preferably in HR
- Strong customer services orientation
- Ability to interpret and apply the HR policies and procedures
- Flexible and stress resistant: The ability to multitask and structure the workload
- Accurate, self-standing and with strong attention to detail
- Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working
- Eager to learn and keep pace with developments in labour relations
- Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization (including external parties where necessary)
- Ability to work in an international and multicultural workplace
- Fluent in English language, both written and verbally is required
- Fluent in French or German or Dutch language when supporting France or Germany or Netherlands, both written and verbally is required
Dutch Language Expertise Mandatory
- Fluency in Dutch is mandatory – both written and verbal.
- Candidate should be comfortable handling employee/manager queries and HR documentation in Dutch.
- Experience supporting Netherlands-based employees or HR processes will be highly preferred.
- Candidates with skilled/business-level Dutch proficiency should be prioritized.
- Dutch + HR Operations/Shared Services experience is the ideal combination.