Job Summary

To design and build a scalable Real-Time Approval ecosystem that bridges the gap between increased organizational size and the need for agility. This role is responsible for creating a standardized approval engine-for specific product-to ensure non-negotiable speed in customer acquisition journey. The primary objective is to eliminate friction in the customer journey, thereby enabling the rapid scaling required to meet LRS financial Goals.

Responsibilities

- Product Development: Act as a liaison between Business/COE and technology groups to facilitate communication both ways capturing product and feature expectation from business, grooming the requirement (What is doable and What's not - best practice in Realtime (RT) Loan Approval engine from customer standpoint and relevant to industry - BFSI)
- Review Business User Stories for the streams assigned, Undertake Gap Analysis and prepare Approach Document/ solution documents along with IT
- Handling complex ideas and break them down into concise and effective requirements
- Enrich BRDs considering customer in mind, achieving horizontalization and standardization.
- Review Tech solutioning documents and highlight any impediments and gaps with respect to approved BRD submitted.
- Ensuring complete coverage with respect to integration document prepared by technology team.
- Understand and suggest Data ecosystem requirements contributing to RT Loan Approval Engine and Data Architecture based on user stories submitted by business.
- Generate ideas for product improvement and brainstorm impact with counterparts in Functions and COEs and gauge feasibility with IT team




- Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge
- Participate in Product feature presentation with project priorities, timelines, quarterly plans, etc. to Vertical Head for sign-off
- Prepare overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal level impact
- Defining Critical success factor and product KPIs prior to release and then designing/building
- Post release of the product continuous monitoring of KPIs to ensure highest level of SLAs (Uptime, performance and goal success).
- Project Management and control: Responsible for collecting Product and integration requirements from COEs for kicking off any integration project.
- Benchmarking and competition landscape analysis.
- Building project tracker for management reviews along with COE and tech team. Co-ordinate with tech team for all project roadmap discussion, release plans, testing planning and impediments.
- Jointly executing test cases for RT Loan Approval Engine at UAT level.
- Reviewing business use cases along with COE team and understanding the system compatibilities and new development required to support business use cases.
- Ensuring scalable and straightforward solutions for complex requirements.




- Post Product release maintenance and support: Reviewing product and application performance along with business post shipping the product to production.
- Ensuring data movement as per the workflows and SLAs defined during the development phase.
- Impact analysis for all major changes and bugs and enhancement tasks.
- Monitoring tech KPIs, funnel management and Pre and post approval journeys
- Designing Pre-product and Post product surveys and market response analysis reports.

Key Decisions / Dimensions

- Following decisions are taken by the role: Acceptance and Rejection of Business use cases based on system capabilities and effort and cost required to develop the product feature.
- Project task prioritization based on management and leadership view.
- Collecting signoffs and Go live plan from Business/COE Heads.

Major Challenges

- Changing scope of project by business/COE leads to lot of rework.
- Upskilling on system compatibilities and capabilities w.r.t Loan approval workflows.
- Tech debt and legacy systems, change management and performance related challenges
- Clear visibility on data flow from core systems to ancillary applications in Real time.

Required Qualifications and Experience

- Qualifications: Post Graduate
- Work Experience: Experience of 2-4 years in each of the areas- product management, Online Business functions, and Project Management
- Understanding of IT systems & consumer facing digital platforms
- Sound understanding of LMS, Finance application and Analytical tools.
- Hands-on experience in Pre-Product research and prototyping will be beneficial.

📌 Unit Manager - Customer Centricity Unit/Senior Unit Manager (Pune)
🏢 Bajaj Finance
📍 Pune