- Dear Candidate,
- We are hiring for the position of sr. Operations /Operation Manager – Voice Process.
- Job Description:
- Manage and oversee daily operations of voice process teams.
- Drive team performance to achieve business KPIs, productivity, and quality targets.
- Monitor operational metrics and implement process improvements.
- Handle client interactions, escalations, and stakeholder management.
- Lead, mentor, and develop Team Leaders and Associates.
- Ensure adherence to company policies and service standards.
- Analyze performance reports and prepare action plans for continuous improvement.
- Eligibility:
- Graduate in any discipline.
- Relevant experience in Operations Management within BPO/Contact Center setting.
- Strong people management and communication
- - skills.
- Experience in handling large teams and achieving operational targets.
- - Industries Open:
- Telecom
- E-commerce
- Retail
- BFSI
- Accounts Receivable (AR) Collections
- - Locations: Multiple locations available.
- Interested candidates can share their updated resume at: [email protected] D M : (phone hidden)
- - Regards,
- Kuraisa Shaikh
- SPES Recruitment Team

📌 Hiring For Sr. Operation/ Operation Manager (Noida)
🏢 Spes Staffing Solutions
📍 Noida