- Act as the primary point of contact for customer inquiries and support requests.
- Ensure timely resolution of customer issues and escalate when necessary.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Monitor customer health metrics and proactively engage customers to prevent churn.
- Manage onboarding processes and provide training/resources to recent customers.
- Analyze operational workflows and suggest improvements for efficiency.
- Maintain accurate records of customer interactions and feedback.
- Support service operations by coordinating between different departments.
📌 Customer Success, Service & Operations Professional (Pune)
🏢 Skillsource Usa
📍 Pune
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