Role & responsibilities

expertise in Order-to-Cash(O2C), ERP systems, customer operations, order

management and cross functional coordination. Skilled in SAP, SFDC, CPQ, incident handling, process improvement,

troubleshooting and stakeholder management. Experienced in supporting enterprise applications, resolving operational

issues, and ensuring SLA-driven service delivery in global environments. Proven expertise in resolving customer

escalations, mentoring team members, creating SOPs, Service contract management, renewal management, forecasting,

invoice management and logistics coordination. Efficient in handling end-to-end service contract operations including

new & renewal bookings. Handling end-to-end Reactive Quoted bookings and billings. Strong analytical,

coordination, problem-solving skills with experience in global customer operations environments. Demonstrated

Order Handler- Service Sales Order (One ERP)

Join us as our Order Handler in the ONE ERP journey of Alfa Laval, India (Service Team) and play a key role in ERP design for India for Order to Cash processes. The position will play critical role in designing ERP blueprint for various process steps of Order Management.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing,



pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .

Key Responsibilities in this role (Service Sales):

- Detailed review of existing master data and cleansing of data
- Detailed mapping of existing processes from order to cash .
- Support integration of existing system tools with ERP such as Discount tool etc
- Design ERP process for order processing for all types of sales, from order review to invoice.
- Design process in ERP for pricing, discounts, taxes and contract terms
- Design process for Customer account creation
- GO LIVE Support:




- Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records.
- Participate in golive to process orders, monitor queues, and escalate critical issues immediately.

- Testing and quality assurance:

- Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects.
- Verify end-to-end order flows (order entry fulfillment invoicing collections) during test cycles.

- Exception handling and troubleshooting

- Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams.

- Data integrity and masterdata checks

- Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners.
- Perform periodic reconciliations between legacy systems, spreadsheets and the ERP.

- Communications and stakeholder coordination:

- Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps.
- Provide explicit status updates to the rollout team and contribute to cutover runbooks and SOPs.

- Documentation and training

- Document order processing procedures, known issues, and stepbystep guides for the stabilized state.
- Train end users on order-entry best practices and system changes during hypercare.

- Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

leadership through operational excellence initiatives, process improvements, HOS/5S

Preferred candidate profile

📌 Order-to-CashC) Life CYCLE Management For mnc company (Pune)
🏢 Fortune Personnel Services
📍 Pune