Manager - Customer Service Operations (Pune)

Manager - Customer Service Operations (Pune)

03 Sep
|
Tata Communications
|
Pune

03 Sep

Tata Communications

Pune

Job Summary

Role: Cisco Catalyst SDWAN L3 Engineer / SMELocation: PuneExperience: 7-10+ years (35 years Catalyst SDWAN mandatory)

Hiring an experienced Cisco Catalyst SDWAN L3 Engineer with solid handson expertise in vManage, SDWAN Controllers, Catalyst SDWAN Edge, overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SDWAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks.

Key Responsibilities

- Deploy, configure troubleshoot Cisco Catalyst SDWAN (vManage, Controllers, Catalyst SDWAN Edge)
- Lead L3 escalation handling, fabric outages, tunnel issues, OMP policy failures
- Design hybrid WAN (MPLS + Internet + LTE) and optimize routing
- Migrate legacy MPLS/VPN networks to Catalyst SDWAN
- Tune AppAware routing, QoS,



segmentation centralized/localized policies
- Perform RCA, upgrades, patches lifecycle management
- Prepare HLD/LLD, SOPs, runbooks follow ITIL processes

Required Skills
- Handson expertise in Cisco Catalyst SDWAN architecture components
- Strong in OMP, control/data policies, routing segmentation
- Protocols: BGP, OSPF, VRF, IPSec
- Tools: SolarWinds, Zabbix, PRTG
- Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint)
- Strong troubleshooting using PCAP, logs, control connections

Preferred Certifications
- Cisco SDWAN Specialist (Catalyst SDWAN)
- CCNP Enterprise / Security
- CCIE Enterprise Infrastructure / Security (added advantage)
- ITIL Foundation

📌 Manager - Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune

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